November 11, 2026
Content sponsored by
Provided Courtesy/Cooper Norcross Health
Cooper Norcross Health’s new Care365 service offers virtual visits with Cooper clinicians 24/7 for common, non-emergency concerns, including cold and flu symptoms, sore throats and UTIs. You don’t need to be an existing Cooper patient.
It’s the middle of the night and your sore throat is getting worse. Or your child wakes up sick on a Sunday morning. Maybe you’re developing symptoms of a urinary tract infection and can’t make it to your doctor’s office.
When you or someone you love isn’t feeling well, sometimes you need medical care sooner rather than later.
That’s where Cooper Norcross Care365 comes in.
Cooper Norcross Health has introduced Care365, a new virtual primary care service that connects patients with Cooper clinicians 24 hours a day, seven days a week, 365 days a year.
Whether it’s 2 a.m. or 2 p.m., you can receive virtual care for many common, non-emergency illnesses and health concerns from the comfort of your home.
“Health concerns don’t always happen during regular office hours,” says Jonathan Shulman, APN, MSN, FNP-BC, Associate Medical Director of Advanced Practice Providers for Cooper Norcross Care365. “Care365 gives patients another way to access medical care when they need it, without having to wait or travel.”
Not every illness or health concern requires a trip to the doctor’s office. Many common conditions can be evaluated virtually through a secure video visit, allowing a clinician to assess your symptoms, recommend treatment, and prescribe medication when appropriate.
Care365 may be a good option when:
• Your primary care provider’s office is closed.
• You need timely care for a non-emergency illness.
• You can’t get an in-person appointment soon enough.
• You’re unable to leave home.
• You have a new symptom or health concern and aren’t sure what to do next.
Care365 clinicians can evaluate and treat a variety of everyday health concerns, including:
• Cold and flu symptoms
• Coughs and sore throats
• Sinus infections
• Urinary tract infections (UTIs)
• Pink eye
• Allergies
• Rashes and minor skin conditions
• Nausea, diarrhea, and constipation
• Routine primary care questions and concerns
• Medication questions and follow-up care
• New or ongoing health concerns
• Guidance on managing chronic medical conditions
• Other common, non-emergency illnesses
“Many everyday health concerns can be addressed effectively through virtual care,” says Shulman. “We can talk with patients about their symptoms, determine an appropriate treatment plan, and help coordinate additional testing or an in-person visit if needed.”
Accessing Care365 is as easy as 1, 2, 3, and you don’t have to be an existing Cooper patient to use the service.
Step 1: Request a telehealth appointment online. Appointments can be scheduled anytime, day or night.
Step 2: Connect with a Cooper clinician. Discuss your symptoms and concerns during your secure video visit. Your clinician will recommend treatment, provide guidance, and prescribe medication when medically appropriate.
Step 3: Stay connected. Information from your visit becomes part of your Cooper medical record, helping your Cooper care team stay informed and coordinate follow-up when needed.
Unlike a standalone virtual care service, Care365 is connected to the broader Cooper Norcross Health system. That means existing Cooper patients benefit from having their virtual visit documented in the same medical record used by their Cooper clinicians.
“Continuity of care is an important part of what makes this service valuable,” Shulman says. “If a patient needs follow-up care, additional testing, or a specialist, we can help connect them with the appropriate resources within Cooper.”
Care365 also makes it easier to connect with a primary care clinician at Cooper Norcross Health. If you don’t have a primary care provider, we can help you find one for your ongoing health needs.
While virtual care is convenient, it isn’t appropriate for every medical concern.
Some conditions require a physical examination, laboratory testing, imaging, or treatment that cannot be provided through a video visit. If your condition requires additional evaluation, your Care365 clinician can help guide you to the appropriate level of care.
For a medical emergency, call 911 or go to the nearest emergency department. Emergency warning signs include chest pain, difficulty breathing, sudden weakness or numbness, confusion, uncontrolled bleeding, or a serious head injury.
It’s also important to know that Care365 clinicians cannot prescribe certain controlled or specialty medications.
Cooper Norcross Care365 makes it easy to receive convenient care for common, non-emergency illnesses and health concerns from a Cooper clinician, anytime, day or night.
Whether you’re feeling sick after hours, are away from home, or simply unable to make it to a doctor’s office, Care365 makes it easier to get medical guidance on your schedule.
To learn more about Care365, click here.
